Terms and Conditions

These Terms and Conditions govern your use of flowingchangework.com, its associated membership area, the HypnoQiGong Session Studio, and any digital products, memberships, audio sessions, video sessions, communities or related services offered through these platforms.

Please read these Terms carefully before using the Site or purchasing any Product or Membership.

Our Privacy Policy explains how we collect and process personal data and forms part of these Terms.

By using the Site, creating an account or completing a purchase, you agree to these Terms. If you do not agree, you must not use the Site or our Services.

Flowing ChangeWork and HypnoQiGong are operated by:

The Spiral LTD
Company number: 202682740
Registered office:
Ul. Dimitar Blagoev 4
9500 General Toshevo
Bulgaria

Email: support@flowingchangework.com

In these Terms, “we”, “us” and “our” refer to The Spiral LTD.

“Site” refers to flowingchangework.com and its associated membership and session platforms.

“Services” includes the Site, HypnoQiGong sessions, hypnosis sessions, digital audio and video content, the Session Studio, memberships, communities and related digital services.

You must be at least 18 years old to purchase or use our Services.

When creating an account, you agree to provide accurate and current information. You are responsible for keeping your login details confidential and for all activity performed through your account.

Accounts and memberships are personal and may not be transferred, sold or shared with another person unless we expressly state otherwise.

You must notify us promptly if you believe that someone has accessed your account without permission.

HypnoQiGong combines hypnosis or hypnotic guidance with Qigong-inspired movements and other mind-body practices.

Our Services are intended for personal development, general wellbeing, relaxation, focus and educational purposes. They do not constitute medical care, psychological treatment, physiotherapy, diagnosis or personalised medical advice.

The Services are not intended to diagnose, treat, cure or prevent any disease, disorder or medical condition.

No particular physical, psychological, therapeutic, financial or personal result is promised or guaranteed. Individual experiences and results vary.

You remain responsible for deciding whether a session, movement or exercise is suitable for you.

Always practise within your own physical comfort, ability and surroundings. Stop immediately if you experience pain, dizziness, severe discomfort, disorientation or any other concerning symptom.

Do not use hypnosis or HypnoQiGong sessions while:

• driving or operating machinery;
• performing an activity that requires your full attention;
• standing or moving in an unsafe environment; or
• under the influence of alcohol or substances that could impair awareness or balance.

When a session involves movement, make sure that you have sufficient space and a safe surface.

If you have a medical condition, injury, mobility limitation, balance disorder, epilepsy, are pregnant or have another concern that could affect safe participation, obtain appropriate professional advice before beginning a new physical or mind-body practice.

You may adapt, reduce or imagine movements where appropriate. However, these adaptations do not replace professional medical or physical guidance.

Information displayed on the Site is an invitation to purchase and does not constitute a binding offer.

A contract is formed when:

• you complete the checkout process;
• payment is successfully authorised; and
• we provide an order confirmation or access to the purchased Service.

The checkout page will show the applicable price, billing frequency, trial conditions and main features of the Product or Membership before you complete your purchase.

If there is an obvious pricing or technical error, we may cancel the order and refund any amount paid.

Prices are displayed in the currency shown at checkout.

The Spiral LTD is currently exempt from charging VAT. If our tax status or applicable law changes, prices or tax treatment may be adjusted as legally required.

Payments may be processed by third-party payment providers. Their own terms and privacy policies may apply to the processing of your payment details.

You agree to provide a valid payment method and authorise us and our payment provider to collect all amounts disclosed at checkout.

Some Services are offered through monthly or annual memberships.

Unless expressly stated otherwise at checkout, memberships automatically renew at the end of each billing period. The payment method connected to your account will be charged the price disclosed at checkout or the subsequently notified renewal price.

A monthly membership renews monthly. An annual membership renews annually.

You may cancel automatic renewal at any time through your account settings or by contacting us. Cancellation prevents future renewal charges but does not normally terminate access already paid for.

Following cancellation, access continues until the end of the current paid billing period unless:

• you exercise a statutory right of withdrawal;
• we issue a refund;
• we terminate access because of a serious breach of these Terms; or
• the relevant offer expressly provides otherwise.

Not using the Services does not automatically cancel a membership.

We may offer paid, free or discounted trials.

The duration, initial trial price, membership tier and amount charged after the trial will be displayed before purchase.

Unless the trial is cancelled before its stated end date, it will automatically convert into the monthly or annual membership selected at checkout, and the applicable membership fee will be charged.

Trial offers are generally limited to one per person unless we state otherwise. We may refuse or cancel repeated trial registrations intended to avoid normal membership charges.

Promotional or founding-member prices may be subject to specific conditions disclosed with the offer.

You may be able to upgrade or downgrade your membership through your account. Any immediate payment, credit, prorated amount or change in access will be shown before the change is confirmed.

We may change membership prices, features or content. A price change affecting an existing automatically renewing membership will be communicated in advance and will apply only to a future billing period.

If you do not accept a proposed change, you may cancel before the change takes effect.

We may update, replace or remove individual sessions, features or content where reasonably necessary. We will not materially reduce the core features of a paid membership during an already-paid period without providing an appropriate remedy where required by law.

Digital Products may include streaming content, downloadable files, generated audio sessions, videos, instructions and other digital content.

Unless a lifetime-access offer is explicitly stated in writing, access is provided only for the period or membership stated at checkout.

Digital content may require a compatible device, internet connection, browser, software or audio playback capability. You are responsible for ordinary device and internet costs.

We do not guarantee that every Service will remain compatible with all older devices, browsers or operating systems.

The Session Studio may allow you to select goals, movements, music or other preferences and use these selections to generate a personalised session.

Generated sessions are intended solely for personal use. They are based on the selections and information you provide and are not individually assessed or prescribed by a healthcare professional.

You are responsible for the goals, words and other information you enter into the Session Studio. You must not submit content that is unlawful, abusive, discriminatory, infringing or intended to harm another person.

We may use automated systems to assemble or generate sessions. Although we take reasonable measures to maintain quality and functionality, generated output may occasionally contain errors, technical interruptions or unsuitable combinations. You should stop using a session and contact us if something appears incorrect or unsafe.

Where a membership description expressly states that sessions may be created for family members, this means that you may allow members of your immediate household to listen to sessions you create for private, non-commercial use.

It does not permit:

• sharing your login credentials;
• distributing files outside your household;
• uploading sessions to another platform;
• creating sessions for clients or customers;
• using sessions as part of a paid professional service; or
• reselling or sublicensing any content.

Consumers purchasing online generally have a statutory right to withdraw from a distance contract within 14 days without giving a reason.

For a membership or digital service, the withdrawal period normally begins on the day the contract is concluded.

If you request that a paid digital service begins during the withdrawal period, we may begin providing the Service immediately. If you subsequently withdraw while the right still exists, we may be entitled to charge a proportionate amount for the Service already provided, where permitted by law.

For digital content not supplied on a tangible medium, the statutory right of withdrawal may be lost once supply begins, but only where you have:

• expressly agreed that supply may begin immediately;
• acknowledged that beginning supply causes you to lose the right of withdrawal; and
• received confirmation of that agreement.

A general acceptance of these Terms does not by itself replace any separate express consent required by law.

Where a statutory right of withdrawal applies, you may exercise it through the withdrawal function made available on our Site or by sending us a clear written statement before the withdrawal period expires.

Your statement should include:

• your name;
• your email address;
• details identifying the purchase or membership; and
• a clear statement that you wish to withdraw from the contract.

Where required by law, we will refund eligible payments using the original payment method within 14 days after receiving your valid withdrawal notice.

This section does not limit any mandatory consumer rights applicable in your country of residence.

Except where required by law or expressly stated in a particular offer, payments are non-refundable after the applicable statutory withdrawal period has expired or been validly waived.

Cancelling a membership stops future renewals but does not ordinarily create a refund for:

• a partly used billing period;
• failure to use the Services;
• forgetting to cancel before renewal; or
• dissatisfaction with an individual session where the Service otherwise conforms to the contract.

Nothing in this section affects your rights where digital content or a digital service is defective, unavailable for an unreasonable period or does not conform to the contract.

We may provide discretionary refunds or credits, but doing so does not create an obligation to provide the same remedy in other cases.

Where a VIP Membership includes a private session, the relevant booking, rescheduling, cancellation and attendance conditions will be communicated when the session is arranged.

Unless otherwise agreed, included private sessions:

• must be used within the applicable membership year;
• cannot be exchanged for cash;
• cannot be transferred to another person; and
• expire if not booked and completed within the stated eligibility period.

A private session does not guarantee a particular outcome.

Membership may include access to an online community.

When participating, you must communicate respectfully and must not:

• harass, threaten or discriminate against another person;
• publish unlawful, misleading or defamatory content;
• share another member’s confidential or personal information;
• advertise or solicit without permission;
• upload harmful files or code;
• impersonate another person; or
• copy or distribute members’ posts outside the community without permission.

Community discussions and member experiences are not professional advice and are not statements made by The Spiral LTD.

We may moderate or remove content and may suspend community access where reasonably necessary to protect members or enforce these Terms.

All intellectual property rights in the Site and Services belong to The Spiral LTD or the relevant licensors unless otherwise stated.

This includes names, brands, methods, session structures, software, text, scripts, audio, music, voice recordings, videos, images, graphics, movement demonstrations, generated sessions and page layouts.

Purchasing a Product or Membership grants you a limited, personal, non-exclusive, non-transferable and revocable licence to access and use the relevant content for private, non-commercial purposes.

You may not, without prior written permission:

• copy, reproduce or republish our content;
• share, sell, rent, sublicense or distribute it;
• record, download or capture content where downloading is not provided;
• upload it to social media, file-sharing services or other platforms;
• use it in client sessions, classes, courses or professional services;
• remove copyright or ownership notices;
• reverse engineer the Session Studio or related software;
• use the content to train an artificial-intelligence system; or
• create derivative commercial products based on our scripts, recordings, methods or session structure.

We aim to keep the Site and Services available but do not guarantee uninterrupted or error-free access.

Access may be temporarily restricted for maintenance, security, updates, technical failures or circumstances beyond our reasonable control.

If a paid digital service is unavailable for a significant period, we will provide any remedy required by applicable consumer law.

We do not guarantee that the Site will be free from all bugs, viruses or harmful components. You are responsible for maintaining appropriate device and cybersecurity protection.

We may suspend or terminate access where you:

• fail to pay an amount when due;
• share or misuse your account;
• infringe our intellectual property;
• misuse the Session Studio;
• breach community standards;
• attempt to disrupt or gain unauthorised access to the Services; or
• otherwise commit a serious or repeated breach of these Terms.

Where appropriate, we will give you a reasonable opportunity to correct the breach. Immediate suspension may be necessary for security, unlawful activity, infringement or protection of other users.

Termination because of your breach does not automatically entitle you to a refund.

You may stop using the Services at any time. Ending use does not by itself cancel an automatically renewing membership.

The Site may rely on or link to third-party services such as payment processors, video hosting, community platforms or external websites.

We are not responsible for third-party content or services that we do not control. Your use of those services may be governed by separate terms.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, wilful misconduct or any mandatory consumer right.

To the extent permitted by law, we are not responsible for:

• losses caused by using the Services contrary to our instructions;
• injuries caused by movements performed beyond your own capacity or in an unsafe environment;
• decisions based solely on general informational content;
• loss caused by inaccurate information you provide;
• loss caused by unauthorised sharing of your account; or
• indirect business losses, loss of profit, loss of revenue or loss of opportunity.

The Services are offered primarily to consumers for private use. If you use them for business or professional purposes without our written permission, we will not be liable for commercial losses arising from that use.

Our processing of personal data is governed by our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy and through the cookie controls available on the Site.

You agree to provide accurate contact and account information. You are responsible for keeping it updated.

We may update these Terms to reflect:

• changes to our Services;
• changes in law or regulatory requirements;
• security or technical developments; or
• reasonable changes to our business operations.

The version displayed on the Site will state the date of the latest update.

Material changes affecting an existing paid membership will be communicated in advance where required. Changes will not retrospectively remove rights already acquired under a completed purchase.

These Terms are governed by Bulgarian law.

However, if you are a consumer residing in another country, this choice of law does not deprive you of mandatory consumer protections available under the laws of your country of residence.

We encourage you to contact us first so that we can attempt to resolve any complaint in good faith.

Any dispute may be brought before the competent Bulgarian courts. Consumers may also have the right to bring proceedings before the courts of their country of residence where applicable consumer law permits this.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.

Any invalid provision will be interpreted or adjusted only to the minimum extent necessary to make it valid and enforceable.

If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.

Questions, complaints, cancellation requests and withdrawal notices may be sent to:

The Spiral LTD
Ul. Dimitar Blagoev 4
9500 General Toshevo
Bulgaria

Email: support@flowingchangework.com